Product Satisfaction Promise
Your satisfaction is at the heart of everything we do. We believe in helping, in serving, and in being fully focused on our customer.
Overview
Beyond Hello proudly grants store exchanges in all our locations for defective products or quality issues within 45 days of purchase.
Store exchange requests will only be processed at the location in which the product was purchased. Exchanges will only be processed at the location in which the product was purchased. Approved exchanges must be completed on the day the patient returns the damaged product within 45 days from the moment of purchase.
Requirements
- Bring the product back to the dispensary in which it was purchased
- Have your original purchase receipt on hand
- Make sure to have the original packaging and labels
What's Not Covered
Customers claiming to be dissatisfied due to personal preferences are not covered under the return policy.
Have Questions?
Our customer care team is here to help with any questions about our Product Satisfaction Promise.